Pipedrive vs Monday: Unearthing the Best for Your Business Needs in 2023

Pipedrive vs Monday

In today’s digital age, choosing the right tool can make your workflow more or less effective.

We often get the question, Pipedrive vs. Monday: which one is better?

Let’s embark on an enlightening journey to discover the features, advantages, and even some minor flaws of both.

For managing team and marketing activities, we tested various platforms, and today we discuss Monday and Pipedrive.

As always guided by real experiences, we discover which tool is perfect for your business needs. Get ready to be inspired!

Pipedrive vs Monday: Overview

In this overview, we’ll explore the key features and benefits of both platforms, helping you make an informed decision on which CRM software suits your sales processes best.

What is Pipedrive?

Pipedrive: Sales CRM & Pipeline Management Software
Starting at $11.90/mo

Simplify your daily official tasks with Pipedrive Get started with a Free Trial of Pipedrive

Try Pipedrive

Hailing from the serene landscapes of Estonia, Pipedrive emerged in 2010, promising a fresh perspective on Customer Relationship Management (CRM).

With its global presence spanning from Florida to various European cities, this tool focuses on giving salespeople a crystal-clear snapshot of their business journey.

Pipedrive users love this CRM solution also for their pipeline management system, making Pipedrive the best option in the market.

Simplifying tasks becomes its forte; be it scheduling meetings, tracking activities, or mapping potential sales vistas.

And for those who love a chat over an email or a social media ping, Pipedrive ensures every lead is engaged, directing them through the right sales channels with ease.

Truly, it’s like having a virtual assistant by your side.

What is Monday?

Monday.com: Seamless work experiences
Starting at $8/mo

Work seamlessly using a suite of products that will help you automate everytask Get started with a Free Trial of Monday

Try Monday

Meet Monday.com, not just another day of the week, but a powerhouse in project management.

This CRM software takes pride in its vast template library, allowing users to tailor their boards to every unique need.

From the visually appealing Gantt charts to the meticulously detailed timeline boards, data representation takes a whole new meaning.

And for those already smitten with tools like Pipedrive, Shopify, or even Gmail, integration is a breeze.

With Monday.com, every day feels like a step towards streamlined success, making task management feel almost… fun.

Key Features Comparison

Pipedrive and Monday have distinctive advanced key features that differentiate them from others. These key features for sales processes include:

1. Sales Processes

sales processes

The business world is increasingly an arena full of contenders. In this comparison, Pipedrive comes in with its simplified pipeline management feature. Its features for sales processes, and the overall sales cycle are very easy to use and are unique.

On the other hand, Monday.com has its own to say. Monday allows you to get an instant whiteboard, not to be bored with the usual charts but instead to have custom charts, with bright colors and very intuitive.

While Pipedrive promises simplicity, Monday offers flexibility.

In conclusion, it is not a question of which one is best for sales, but which one best suits your style, in this case. Both tools are attractive, and companies need to choose their champion.

Winner: Monday.

2. Marketing automation

Marketing automation

Pipedrive and Monday sales CRM are both powerful automation tools, but they differ in the way they handle marketing automation.

Pipedrive focuses on streamlining the sales process, and pipeline management, offering tools that enable an automated workflow for lead attraction and conversion.

Its automation functionality integrates seamlessly with other CRM features, ensuring that each lead is followed up in a timely and personalized manner, optimizing the chances of conversion.

On the other hand, Monday sales CRM places a strong emphasis on team integration, and sales representatives collaboration.

Its marketing automation platform facilitates the creation of campaigns through predefined templates, ensuring that marketing and sales teams work in sync.

This helps companies maintain consistent and targeted communication across different marketing channels.

In conclusion, while Pipedrive focuses on your own automation to individualize the customer experience, Monday.com aims to enhance collaboration among teams for effective marketing campaigns.

Winner: Monday.

3. Lead management

Lead management

When it comes to lead management features, Pipedrive offers a visual interface to easily manage unlimited pipeline management and attract leads with forms and chat.

Its Smart Contact Data collects data from sales forecasting leads online, enabling targeted dialogues.

Pipedrive’s tools, including the chatbot, qualify leads and sales success, directing them with the sales pipelines to the right salespeople and enabling tracking via Facebook.

The Contact Timeline shows lead activity in the funnel, collecting marketing data while the assistant helps reps stay focused.

Monday.com attracts leads via e-mail and web forms, automatically assigning qualified leads. Salespeople receive an overview of leads, negotiations and next steps.

Monday sales CRM dashboards provide a clear view of negotiations and team performance.

In conclusion, in this comparison between Pipedrive vs Monday, both the platform has great lead management features, so it is best to evaluate for yourself what may be the best choice for your business needs.

Winner: Monday.

4. Tasks automation

Workflow automation

In today’s fast-paced world, who has time to manage tasks manually? Fortunately, with platforms like Pipedrive and monday.com, automation is just a click away.

Both platforms have an interesting feature: the recipe builder. With monday.com’s feature, you choose a trigger, enter a condition and complete it with actions.

With Pipedrive it’s even simpler: just select a trigger and an action, and you’re done. An example? When a lead is “qualified,” one of your reps immediately receives a ping.

However, when it comes to offering more services, monday.com wins. Not only does it offer a greater variety of automation, but it also features cross-board automation.

For example: An action starts from the CEO’s space and automatically, it appears on an intern’s whiteboard.

Winner: Monday.

5. Contact management

Contact management

When it comes to contact management, and customer relationship management, both Pipedrive and Monday sales CRM have established themselves as efficient solutions, but each with its own particularities.

Pipedrive excels in providing clear organization of contacts. With features such as displaying contacts by recent activity or tagging by specific segments, it makes it easy for salespeople to focus on the most relevant leads and customers.

In addition, Pipedrive’s Smart Contact customer data feature automatically enriches contact profiles with additional information from the Web, providing a comprehensive overview with each interaction.

In contrast, Monday.com emphasizes interoperability and collaboration.

The platform allows contacts to be linked to specific projects, activities, or campaigns, facilitating collaboration among teams.

Customizable visualizations, such as boards and diagrams, ensure that each team member can quickly access the contact information needed, promoting holistic customer and lead management.

In summary, Pipedrive tends to offer contact management that is more focused on the individual, enriching profiles and highlighting opportunities.

Monday sales CRM, on the other hand, places contact management at the center of a collaborative ecosystem, tying each contact to a broader context of projects and activities.

Winner: Monday.

6. Email Marketing

Email marketing automation features

Pipedrive comes with a tempting offer: a special add-on for email campaigns, and email marketing. Want to improve your e-mails? There are customizable templates and an easy drag-and-drop tool.

A part of the basic email functionality in their basic features, Pipedrive’s email and activities dashboard serves up open rates, bounce rates, and more. It also offers the opportunity to send fully customized email templates.

On the other hand, Monday.com, offers the option of an all-inclusive service, that comes with several key features, like lead capture forms for your lead magnet. No extra dollars, no add-ons put on extra fees.

The goal of Monday’s CRM software is simplicity. Synchronize Gmail or Outlook and send emails directly from the CRM.

The automated e-mail sequences are very intuitive and easy to use, and another very cool feature is automatic alerts when the lead checks your e-mail.

While Pipedrive seems to be built for the big players, with its segmentation tools suitable for large audiences, it comes with a higher price tag.

Monday.com, on the other hand, which aims to offer a low investment budget tool, offers essential tools for low-cost email marketing.

Winner: Pipedrive.

7. Customer service department

Customer service department

Both Pipedrive and Monday.com are at your service, literally, around the clock. Well, you will have no problem since you can contact the two platforms h24.

But here’s something new. If you’re the type who prefers to be guided by a friendly voice, Monday.com’s phone support is the best choice.

Pipedrive, however, offers something special for enthusiasts. With its Academy, it is similar to a digital university. Think of it as a smorgasbord of resources, tailored for teams eager to master any CRM feature.

In this case, however, given the accessibility of telephone support that Monday offers, this CRM wins out over customer support.

Winner: Monday.

8. Web forms

web forms

Monday CRM software presents adaptable web forms that can be disseminated as unique links.

Leveraging its advanced marketing automation capabilities, monday.com enables the provision of web form landing pages filled with dynamic content.

This content can adapt depending on what a visitor is searching for on your website.

Imagine a visitor arriving, looking for “content marketing strategies”; the landing page they encounter will, almost magically, provide content resonating with that specific interest.

On the flip side, Pipedrive takes a more static approach.

While it might lack the dynamic personalization, its forms are versatile, being distributable not only on websites but also through links and over varied social media platforms.

To harness this feature, however, Pipedrive requires an additional investment in their LeadBooster extension.

Beyond web forms, this add-on enhances communication across different online platforms, incorporating tools like chatbots.

Analyzing the capabilities, Monday.com seems to shine for businesses boasting a diverse range of products and services, allowing them to cater to leads with varied interests effectively.

An electronics retailer, for instance, showcasing a plethora of gadgets, might find Monday.com invaluable in driving conversions.

Pipedrive, meanwhile, comes into its own for entities with a dominant presence on social media, aiming to cultivate and convert leads through these networks.

Winner: Monday.

9. Integrations

integration features

Even in the area of third-party integrations, the two platforms differ from each other: Pipedrive offers more than 300 integrations, while monday.com for the time being offers 50.

Pipedrive is more comprehensive in this respect. The extensive list ensures that different teams find their own unique rhythm, adapting the platform to their pace.

The Monday sales CRM, with its series of curated integrations, is more directed to small business work. It may not have as broad a reach, but it certainly offers the most essentials for keeping teams in tune.

Winner: Pipedrive.

10. More lead engagement features

More lead engagement features

In a world where lead engagement is essential for conversion, Pipedrive and Monday.com stand out as two of the most effective platforms in this area.

Pipedrive focuses on delivering a highly personalized user experience, enabling companies to have more targeted interactions with their leads.

Its advanced features allow detailed segmentation and the creation of specific engagement paths based on the lead’s needs.

On the other hand, Monday.com offers a more systemic approach to engagement. With its intuitive interface and ability to create automated workflows, companies can ensure that every lead gets the attention it needs at every stage of the sales cycle.

This structured approach ensures that nothing is overlooked and that each lead is treated with the right priority.

Both platforms offer detailed analytics and reporting, allowing companies to continuously monitor and optimize their engagement strategies.

Winner: Pipedrive.

User Experience

piperdrive vs monday user experience

In the realm of CRM tools, User Experience (UX) is a key element that determines how seamlessly a team can adapt to and thrive using a new platform. Let’s see how Pipedrive and Monday.com compare on their customizable sales dashboard.

Pipedrive is renowned for its clean and intuitive interface.

Businesses particularly appreciate how it displays sales pipelines: a linear, visual flow that allows for immediate understanding of each lead or opportunity’s progress.

The interface is designed to minimize the number of clicks needed to complete an action, making daily operations swift and frictionless.

On the other hand, Monday sales CRM offers incredible flexibility in its display.

With a variety of customizable boards, users can configure the system to mirror exactly their team’s needs and processes.

This customization might require an initial adjustment period, but once grasped, it becomes a powerful tool to visualize and manage work in various distinct ways.

In summary, while Pipedrive offers a streamlined user experience, primarily designed for salespeople and sales processes, Monday sales CRM provides a more adaptable platform that can be molded to fit a variety of needs and teams.

The choice between the two will hinge on a company’s specific requirements and the priority given to ease of use over customization.

Winner: Monday.


Exploring the terrain of CRM software, and project management software can sometimes feel daunting. But with Pipedrive vs Monday.com offering such a compelling pricing structure, it’s an adventure worth the effort.

The decision between Pipedrive vs Monday.com lies in what suits one’s pocket and requirements.

Pipedrive Pricing

Pipedrive Pricing

Pipedrive CRM platform offers a wide range of pricing, including a 14-day free trial on all the packages, no credit card required. However, they don’t offer a free plan. You can have a better deal with their packages billed annually.

  • Essential: $11.90 per user per month
  • Advanced: $24.90 per user per month
  • Professional (Best valued): $49.90 per user per month
  • Power: $59.90 per user per month
  • Enterprise: $74.90 per user per month

Monday Pricing

Monday Pricing

Monday CRM platform also offers a wide variety of pricing packages for small businesses, and you start by selecting the number of team members, with options starting at 3 members. As for Pipedrive, also Monday offers discounts for their packages billed annually.

The beauty of Monday is that you can test it completely free of charge, thanks to its free plan.

  • Free Plan: $0 (Free Plan Forever)
  • Basic: $8 per user per month
  • Standard: $10 per user per month
  • Pro: $16 per user per month
  • Enterprise: Custom price, only highest tier customers.

Pros and Cons

Pipedrive Pros:

  • Try the sales CRM a 14-day trial at no cost
  • Access to API features
  • The best option in the market for sales pipeline management
  • Automation workflows included in majority of packages
  • Budget-friendly premium options

Pipedrive Cons:

  • Phone support exclusive to top-tier customers
  • Limited tools for managing a customer service sector
  • Customization and report features constrained in many plans
  • Limited features for non-sales users.

Monday Pros:

  • Enjoy an unlimited-duration free trial
  • Streamlined processes for team and external communication
  • Seamlessly connect forms with boards for timely statistics
  • User-friendly dashboard for effortless board navigation and updates
  • Link boards together for simplified management of the workflow automation
  • Compatible with many platforms including MS Teams, Dropbox, Slack, Zoom, and Google

Monday Cons:

  • Restricted board access doesn’t support view-only permissions
  • Automated workflows paid plans only
  • Reports capabilities reduced functionality
  • Essential features like automation are missing in the starter package
  • Might be challenging for newcomers to CRM systems.


Is monday.com good for small businesses?

The short answer is yes. Monday.com CRM tool is well-suited for small businesses. Its flexible CRM platform allows for easy customization to fit a variety of operational needs. The tool is intuitive, ensuring a shorter learning curve for teams, and offers a range of pricing plans that can accommodate smaller budgets.

What are the best CRM systems?

The “best” CRM platform for business growth often depends on the specific needs and size of a business. However, some of the most renowned CRM systems in the industry include Salesforce, HubSpot CRM, Pipedrive, Zoho CRM, and Microsoft Dynamics 365. Each has its unique strengths and features tailored to various business models and sectors.

Are there any free CRMs worth using?

Absolutely! HubSpot CRM is one of the most popular free CRM platforms known for its comprehensive features and scalability. Others like Zoho CRM and Freshsales also offer free versions, which can be a great starting point for startups or businesses with a limited budget.

Does CRM require a large IT investment?

Not necessarily. The IT investment for a CRM largely depends on the scale, complexity, and customization requirements of the system being implemented. While larger enterprises may need a substantial IT investment, especially if they’re seeking a bespoke solution, many SaaS-based CRM platforms offer out-of-the-box solutions requiring minimal IT intervention.

Executive Summary

In the ever-evolving landscape of CRM software, Pipedrive vs Monday stand out as prominent players, each offering a unique blend of features tailored to diverse business needs.

Pipedrive excels with its straightforward interface, specifically engineered for sales processes, boasting features like advanced lead engagement and robust sales pipeline management.

In contrast, monday.com shines in its key features adaptability, offering customizable boards that cater to a myriad of team requirements and projects beyond just sales.

When it comes to user experience, Pipedrive prioritizes a seamless, linear approach, while monday.com leans towards flexibility and customization.

So, the conclusion of this Pipedrive vs Monday comparison is this: The ultimate decision for businesses will boil down to specific operational needs, whether they value intuitive ease-of-use or a system that can be tailored to distinct organizational processes.

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